How To Close More In Home Assessments
When a potential customer calls a home care agency to find out more about their services the first goal of that home care agency is to ask the client engaging questions that will prompt them to give their “download” over the phone and spend about 15 minutes doing that. In order to keep someone on the phone for 15 minutes, the home care agency must ask the right questions and say the right things when asked questions. However, the ultimate goal of this initial conversation is to schedule the all important “In Home Assessment.” This is where the real magic happens and where the relationship of trust will be established with the client. Usually, a potential customer will only want to spend 15 minutes giving their download to one agency and therefore if you manage to get them to do that you will usually end up getting them to schedule the in home assessment.