Operations

Depending on what state you are planning on starting your home care agency, would determine whether or not the state has a requirement that you use their background checking software. If your state does not require you use their background checking software then we can recommend easy to use background checking solutions for minimal cost. We provide a state of the art back office management software application that can be accessed from any internet connected device.

The software provides management of employees, referral sources, clients, scheduling, billing, payroll, etc. It also allows employees to login via their cell phones (using GPS tracking) when they get to the client site or via the client’s telephone – which is called ‘telephony.’ Our product is developed and maintained by a company located here in the US (California) and truly is the cutting edge of home care management software. It allows one to pull up employee profiles and pictures on one’s iPad while sitting in a clients living room so you can show the client examples of the caregivers you could schedule to care for their family client – to name one state of the art benefit. Another is that the software has a client facing web portal that allows family clients and referral sources to login and see what activities of daily living have been performed on any given day with their family client/patient. Ask us about our Artificial Intelligence Telehealth snap on solution for our software – that is ground breaking and allows our members a niche tool to help their clients have a level of monitoring when the caregiver is not in their home.

The software also works interchangeably with Medicaid, Long Term Care Insurance, and Veterans Pension Benefit billing. This product is not an antiquated, old fashioned looking product that some franchises use – this product was created by a private company that sells this product to large organizations such as ourselves and is always concerned about keeping it on the cutting edge of what is happening in the home health market place in order to stay competitive ongoing. You will be thrilled with what this product can do! The cost for this product is FREE until you get your first client (yes, FREE) and then $10 per active client per month.

A:  In your initial 10 days of comprehensive training (taught by our AHI Group founders) and through the ongoing coaching from your assigned mentor, you will learn the necessary skills to hire qualified employees and successfully market your agency to get clients. Our AHI Group Members are able to offer their employees Certified Senior Care Aide® certifications at 75% off the retail price of getting such – allowing our agencies to attract more caregivers. Also, our AHI Group members don’t have a royalty payment on all the money they bring in so they can pay their caregivers in the top 20% of going rates and attract the cream of the crop caregivers who will make their agency look good and provide a Gold Standard of Care.

In addition to a client private paying out of their pockets for their in home care services, there are other avenues to pursue for obtaining clients that can get their care paid for. AHI Group Members get access to 55 insurance contracts and our unique in-house Veterans Pension Benefit Program. Getting signed up with Insurance Contracts is always a good idea – but in all transparency – there is NO GUARANTEE that any insurance company or government program will give any home care agency any referrals. Anyone who tells you any different is not being up front with you – and you should ask them to put in writing how many referrals you will be guaranteed on a monthly basis if they still insist you will be guaranteed referrals.

Like all referral sources, insurance companies work with the home care agencies they “like.” It is up to the home care agency to stand out from the crowd and entice the insurance company to “trust them with referrals” vs. giving them to the agencies who are already on their list of providers and “liked.”  This is no easy task – but AHI Group trains its members on how to successfully market to these insurance companies and gives them a huge “leg up” tool when doing so. Our business development team can give you a little more information about our proprietary technique that gets our members in long term care insurance doors closed to others.

Certified Nurse Assistants (CNA’s) and Certified Senior Care Aides (CSCA’s) are well trained to be private duty (non medical) caregivers. There are also many individuals out there who don’t have these certifications but have a lot of experience working with the elderly or those with disabilities. We will train you how to recruit, screen, and hire the quality caregivers in your local market place so that you will have good people representing your agency.

Also, keep in mind that 89% of polled caregivers in the industry say they will switch jobs for $2 more per hour. This is great news for non franchise home care agencies as they have 1/3 more net profit (that they are not giving to a franchise) that they can use to pay their caregivers more money and therefore attract more of them. Many franchises talk about the “caregiver shortage” but our AHI Group agencies don’t have that same concern as they are able to pay their caregivers better than all the franchises out there and still maintain affordable pricing for their clients.

Yes, we have a state-of-the-art back office cloud enabled HR, scheduling, billing, CRM, telephony, etc. software tool that our members can use. Our AHI Group software is FREE until you get your first client and then it costs $10 a month per active client. This is a state-of-the-art cloud based software system to run your entire agency from your iphone, ipad, computer: referral tracking, caregiver HR, client scheduling, client profile, caregiver time tracking via GPS on smart phone app, family portal (so family can login and see what has been going on in the home each day), send texts to all caregivers regarding new jobs with one click, and much more!

Save countless hours and reduce the need for a lot of office staff. etc. products. However, you then get to decide which software product you would like to purchase according to price, functionality, ease of use, etc. This is one of the three “optional programs” that AHI Group has developed to receive ongoing revenue. When AHI Group members get more clients in the software, AHI Group recurring revenue increases. AHI Group is therefore motivated to help its members grow.

Most all states don’t require a specific caregiver certification to provide non-medical care services. However, a way to attract caregivers to your agency and to make your agency look quality is to have all your caregivers get their Certified Senior Care Aide® Certification. We provide you with an unlimited lifetime online access to a training portal with 50+ caregiver training videos that cover the full spectrum of non-medical home care provider training and industry best practices.

Your caregivers will be able to create their own login UserID and Password and get access to this site. They will be able to watch any of the 50+ videos and be required to take a quiz after each video and then be able to download and print a certificate of completion for each training video which they can show as evidence to you – their agency administrator – that they have completed the courses you asked them to complete. Through our relationship with the Association of Care Services at Home® (ACSAH) your caregivers will also be able to get Certified as Senior Care Aides® $100 instead of $700 – $1,000 which is what they would pay if they went to a similar training academy.

This is a great incentive for your potential employees to come on board with your agency – allowing you to attract quality caregivers and retain them. We are the only home care organization in the nation that offers a CSCA training program with a cost of only a $100 per certification. In addition, if all your caregivers are certified (along with some other requirements) your agency will be able to qualify for the “Excellence In Home Care® – Trusted Employer” and “Superior Provider” designations which will help you stand out in your local community.

Lastly, keep in mind that 89% of polled caregivers in the industry say they will switch jobs for $1 – $2 more per hour. This is great news for non franchise home care agencies as they have 1/3 more net profit (that they are not giving to a franchise) that they can use to pay their caregivers more money and therefore attract more of them. Many franchises talk about the “caregiver shortage” but our AHI Group agencies don’t have that same concern as they are able to pay their caregivers better than all the franchises out there and still maintain affordable pricing for their clients.

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