Coaching & Mentoring

AHI Group founders started their own agency at the beginning of a depression (January 2007) in the most competitive market place in the nation – Southern California – with over 200 other existing home care agencies. AHI Group’s founders were able to market their new home care agency and grow it into a multi-million dollar business. The founders are now sharing the secrets to their success and the hard lessons they learned that can be avoided.

Our marketing approaches and tools are unique, give back to the healthcare community, and have proven highly successful in today’s difficult economic landscape at beating out the local competition. Our members get trained and supported only by staff who have (or currently own) their own successful senior care business. Our members are coached only by those who have actually started a home care business from scratch and grown it into a multi-million dollar operation.

What will you say to a discharge planner at a hospital that says, “We don’t recommend home care agencies to any patients.” How will you get referrals from that discharge planner now? What if your client chokes to death while the caregiver is in the rest room? What will you do next? What if the client has a G-Tube, or a catheter, what are you legally allowed to do with those devices? What if the client has shaky hands and can’t hold a dixie cup to give themselves medication pills – what can you legally do to help them?

What will you do if a discharge planner at a skilled nursing facility, VA hospital, long term care insurance company, or medicaid waiver program says, “We are super happy with the four home care agencies we have been referring to for the last three years as they handle all our difficult cases super well, they have well trained caregivers, and they have great specialty training in hospice and Alzheimer’s – so we are not looking for anyone else right now – but thanks for coming in though!”

What will you say next? Without having a seasoned coach/mentor to discuss the situations that occur each day – you will have a difficult time figuring out how to handle each situation and could end up getting a ‘black eye’ in your community before you ever get off the ground.

Contact us to get a FREE copy of the “Hard Questions You Need To Ask About Support/Coaching.” Understanding who will be your coach and what exactly you will be doing with them on a daily basis is very important to the success and growth of your organization long term. Included in AHI Group’s Lifetime Membership Fee is unlimited daily coaching/support from our team of former home care business owners. Each member is assigned a personal coach who will assist them grow their business day to day.

We will assist you with picking out your own agency name and offer guidance on the Trademark process. You will be able to display the “AHI Member” icon on your website so people can see you are part of our national membership organization.

A:  With the franchise model, the franchiser is happy to supply ongoing support and coaching as you are paying them a 2.5% – 8% Royalty Fee taken off the top of your Gross Revenue which equals 1/3 of your owners take home income. However, a franchise is definitely motivated to help you grow your business. At AHI Group we are also financially invested in our member agency’s success but the difference is that we do not charge a royalty what our members earn – we make revenue via our in-house Veterans Program.

Instead of using the outside 3rd party in St. Louis, MO to process our Veterans Pension Benefit Applications – like every other home care agency in then nation – we cut out the middle person and brought a Team of Accredited VA Pension Benefit Agents in house. Instead of letting a 3rd party take the VA Benefit revenue, AHI Group now has it all in house and uses those funds to pay for the coaches/mentors that support our members day to day. In addition, AHI Group members get the benefit of being trained by the founders of AHI Group at the initial training Boot Camp.

The founders personally started and grew their own multi-million dollar home care agency – launched in 2007 during a global recession in the most competitive market place for home care in the nation – Southern California. Mark and Kristy Dunning spend 90% of their time coaching and mentoring AHI Group members. AHI Group members will always be assigned a personal coach/mentor who has owned or currently owns their own successful home care business and grown it into a multi-million dollar operation. Being coached day to day by someone who has actually started a non-medical home care business from scratch and successfully grown it into a large organization is vastly different to being trained by someone who was once hired as an employee of an already existing and fully functioning home care business.

Mark and Kristy Dunning have been in the shoes of new agency owners and understand the stresses and challenges that come with starting a business from scratch. Click the “Our Story” page to see their bio. We recommend getting the names of the individuals that will be your assigned coach/mentor (after your initial training) in writing and request copies of their bio – so you know exactly who will be helping you. What Does the Lifetime Coaching and Support Consist of?  At AHI Group we know that growing a multi-million dollar business doesn’t just “happen” after attending a few days of training and going out there into the market place.  AHI Group requires its members to submit mandatory detailed documentation – on a weekly basis – during their first year (at a minimum) so that their assigned coach can see the details of what is happening on the ground with the agency.

In addition, Mark and Kristy Dunning personally provide weekly live “Mastermind Sales Calls” for AHI Group members to join in groups of 5-10. These Mastermind Sales Calls help build a sense of community for each AHI Group Member and are a wealth of knowledge/learning. There are over 160 recorded Mastermind Sales Coaching calls that our AHI Group members can listen to anytime. NOTE: “Lifetime Coaching and Support” means we will provide unlimited (at no extra cost) coaching and support during the duration of you personally owning your home care business.

Some people ask, “What motivates AHI Group to provide quality support?” Our answer: AHI Group funds its ongoing coaching/support via the recurring revenue it receives from our in-house Veterans Pension Program. Instead of using the outside 3rd party in St. Louis, MO to process our Veterans Pension Benefit Applications – like every other home care agency in then nation – we cut out the middle person and brought a Team of Accredited VA Pension Benefit Agents in house. Instead of letting a 3rd party take the VA Benefit revenue, AHI Group now has it all in house and uses those funds to pay for the coaches/mentors that support our members day to day.

The average Veteran client qualifies for 68 hrs a month which equals $6,500 per year in take home owners income for the agency. Similar to private pay clients, ninety part-time Veteran clients equals $575,000 in net profit per year for the home care agency. As each agency gets more clients with these optional programs, AHI Group gets more revenue. So, AHI Group is motivated to help its agencies not only get day to day coaching/support but to also help them grow as AHI Group’s recurring revenue grows accordingly!

Our member agencies are always free to communicate with any AHI Group members. Your assigned coach/mentor will facilitate weekly calls with other AHI Group members who have been in business for years to help you see what they are doing at their point in their journey. “Empowering, motivational, informative” are some of the words our members use to describe these weekly “Mastermind Calls” with other seasoned AHI Group members.

We sometimes hear home care consultants telling their customers to contact the other home care agency owners they met at their 3-4 day seminar for ongoing support help. We wonder why someone would want to ask another person who is also new to an industry questions about how to solve their day to day problems – that could have far reaching ramifications if handled incorrectly.  Our AHI Group members get an assigned coach/mentor who is a seasoned home care professional who has previously OWNED their own home care business and successfully grown it from the ground up to a multi-million dollar operation. Our coaches are accessible and have a specific post launch program that our members need to follow with milestones.

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