FAQ

Our member agencies are always free to communicate with any AHI Group members. Your assigned coach/mentor will facilitate weekly calls with other AHI Group members who have been in business for years to help you see what they are doing at their point in their journey. “Empowering, motivational, informative” are some of the words our members use to describe these weekly “Mastermind Calls” with other seasoned AHI Group members.

We sometimes hear home care consultants telling their customers to contact the other home care agency owners they met at their 3-4 day seminar for ongoing support help. We wonder why someone would want to ask another person who is also new to an industry questions about how to solve their day to day problems – that could have far reaching ramifications if handled incorrectly.  Our AHI Group members get an assigned coach/mentor who is a seasoned home care professional who has previously OWNED their own home care business and successfully grown it from the ground up to a multi-million dollar operation. Our coaches are accessible and have a specific post launch program that our members need to follow with milestones.

Yes, we have a state-of-the-art back office cloud enabled HR, scheduling, billing, CRM, telephony, etc. software tool that our members can use. Our AHI Group software is $12 per active client – so you only pay for what you use. We charge NO onboarding/training fee. In addition, we provide 5 one hour LIVE training sessions to teach you how to use the software and learn it quickly and efficiently. Compare this to other software companies that charge flat fees of $150 – $250 per month starting out with a $600+ onboarding/training fee that only provides pre-recorded training where you cannot ask questions in real-time to learn how to use their software.

Our software is a state-of-the-art cloud based software system to run your entire agency from your iphone, ipad, laptop computer: referral tracking, caregiver HR, client scheduling, client profile, caregiver time tracking via GPS on smart phone app, family portal (so family can login and see what has been going on in the home each day), send texts to all caregivers regarding new jobs with one click, and much more!

Save countless hours and reduce the need for a lot of office staff. etc. products. However, at AHI Group, Inc we don’t force you to use our software like a franchise will. YOU get to decide which software product you would like to purchase according to price, functionality, ease of use, etc.

NOTE: Our software is one of the three totally OPTIONAL programs that AHI Group has developed to receive ongoing revenue instead of charging a Royalty on our AHI Group Members income. When AHI Group members get more clients in the software, AHI Group recurring revenue increases. AHI Group is therefore financially motivated to help its members grow their business.

A:  With the franchise model, the franchiser is happy to supply ongoing support and coaching as you are paying them a 2.5% – 8% Royalty Fee taken off the top of your Gross Revenue which equals 1/3 of your owners take home income. However, a franchise is definitely motivated to help you grow your business. At AHI Group we are also financially invested in our member agency’s success but the difference is that we do not charge a royalty what our members earn – we make revenue via our in-house Veterans Program.

Instead of using the outside 3rd party in St. Louis, MO to process our Veterans Pension Benefit Applications – like every other home care agency in then nation – we cut out the middle person and brought a Team of Accredited VA Pension Benefit Agents in house. Instead of letting a 3rd party take the VA Benefit revenue, AHI Group now has it all in house and uses those funds to pay for the coaches/mentors that support our members day to day. In addition, AHI Group members get the benefit of being trained by the founders of AHI Group at the initial training Boot Camp.

The founders personally started and grew their own multi-million dollar home care agency – launched in 2007 during a global recession in the most competitive market place for home care in the nation – Southern California. Mark and Kristy Dunning spend 90% of their time coaching and mentoring AHI Group members. AHI Group members will always be assigned a personal coach/mentor who has owned or currently owns their own successful home care business and grown it into a multi-million dollar operation. Being coached day to day by someone who has actually started a non-medical home care business from scratch and successfully grown it into a large organization is vastly different to being trained by someone who was once hired as an employee of an already existing and fully functioning home care business.

Mark and Kristy Dunning have been in the shoes of new agency owners and understand the stresses and challenges that come with starting a business from scratch. Click the “Our Story” page to see their bio. We recommend getting the names of the individuals that will be your assigned coach/mentor (after your initial training) in writing and request copies of their bio – so you know exactly who will be helping you. What Does the Lifetime Coaching and Support Consist of?  At AHI Group we know that growing a multi-million dollar business doesn’t just “happen” after attending a few days of training and going out there into the market place.  AHI Group requires its members to submit mandatory detailed documentation – on a weekly basis – during their first year (at a minimum) so that their assigned coach can see the details of what is happening on the ground with the agency.

In addition, Mark and Kristy Dunning personally provide weekly live “Mastermind Sales Calls” for AHI Group members to join in groups of 5-10. These Mastermind Sales Calls help build a sense of community for each AHI Group Member and are a wealth of knowledge/learning. There are over 160 recorded Mastermind Sales Coaching calls that our AHI Group members can listen to anytime. NOTE: “Lifetime Coaching and Support” means we will provide unlimited (at no extra cost) coaching and support during the duration of you personally owning your home care business.

Some people ask, “What motivates AHI Group to provide quality support?” Our answer: AHI Group funds its ongoing coaching/support via the recurring revenue it receives from our in-house Veterans Pension Program. Instead of using the outside 3rd party in St. Louis, MO to process our Veterans Pension Benefit Applications – like every other home care agency in then nation – we cut out the middle person and brought a Team of Accredited VA Pension Benefit Agents in house. Instead of letting a 3rd party take the VA Benefit revenue, AHI Group now has it all in house and uses those funds to pay for the coaches/mentors that support our members day to day.

The average Veteran client qualifies for 68 hrs a month which equals $6,500 per year in take home owners income for the agency. Similar to private pay clients, ninety part-time Veteran clients equals $575,000 in net profit per year for the home care agency. As each agency gets more clients with these optional programs, AHI Group gets more revenue. So, AHI Group is motivated to help its agencies not only get day to day coaching/support but to also help them grow as AHI Group’s recurring revenue grows accordingly!

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